Frequently Asked Questions
Everything you need to know about our premium lapidary tools and services.
What is the typical shipping time for lapidary equipment?
Orders for in-stock tools and accessories are processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via UPS or FedEx.
Do you offer international shipping for your machinery?
Yes, SUVA Lapidary Supply ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon entry into your country.
What is your return policy for diamond blades and abrasives?
Unused and unopened diamond blades, wheels, and abrasives can be returned within 30 days of purchase. Due to the nature of the equipment, we cannot accept returns on items that have been mounted or used.
Are your lapidary machines covered by a warranty?
All new machinery carries the original manufacturer's warranty. SUVA Lapidary Supply also provides a 90-day limited guarantee on technical components to ensure your shop stays operational.
Can I get technical support for setting up my new cabbing machine?
Absolutely. We provide comprehensive digital manuals and offer phone-based technical support for all major equipment purchases to help you get your studio running smoothly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Shop Pay Installments for larger equipment purchases.